Last Updated: March 18, 2026

1. ACCEPTANCE OF TERMS

By accessing pdfpro.com, creating an account, or using our desktop applications and online tools, you agree to be bound by these Terms of Service (ToS), the End User License Agreement (EULA), and our Privacy Policy. If you are agreeing on behalf of an entity, you represent that you have the authority to bind that entity to these terms.

2. DESCRIPTION OF SERVICES

PDF Pro provides a multi-tiered document management ecosystem, including:

• The Website: Marketing content, educational blogs, and service descriptions.
• The Account Portal: Management of users/seats, billing, invoicing, and support.
• Desktop Applications: Licensed software for local installation.
• Free Online Tools: Browser-based PDF conversion and editing tools.

3. USER ACCOUNTS AND SUBSCRIPTIONS

3.1 Account Security

You must create an account to manage billing and seats. You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account.

3.2 Plan Tiers and Seats

PDF Pro offers various subscription plans (Monthly, Annual, or Perpetual) which may include specific add-ons like OCR. Use is restricted to the number of "seats" or devices allowed by your specific plan; unless otherwise specified, the limit is two (2) devices per user.

3.3 Billing and Payments

Payments are processed via Stripe. Subscriptions renew automatically unless cancelled at least 1 day prior to the renewal date. Unavailability of the software does not excuse your obligation to make timely payments.

4. DESKTOP APPLICATIONS (SOFTWARE LICENSE)

The Desktop Application is licensed, not sold. Usage is governed by our EULA, which prohibits reverse engineering, decompiling, or unauthorized redistribution. The software is only eligible for support when running on the hardware and environments specified in our official documentation.

5. FREE ONLINE TOOLS

5.1 "As-Is" Provision

Free online tools are provided "As-Is" and "As-Available". We do not warrant that these tools will meet specific requirements or be error-free.

5.2 Usage Limitations

We reserve the right to throttle or limit the number of files processed or discontinue specific features without liability to ensure system stability.

5.3 Data Retention & Privacy

• Automatic Deletion: All uploaded files and processed outputs are automatically deleted from our servers within 24 hours of the user's session expiring.
• No Permanent Storage: We do not back up these files. Once deleted, they cannot be recovered.

6. INTELLECTUAL PROPERTY

6.1 Our Content

PDF Pro retains all titles, interests, and intellectual property rights in the software and website content. You may not remove any identification markings or notices from the software.

6.2 Your Content

You retain ownership of your data. You grant PDF Pro a limited, worldwide license to use, modify, and process your data solely to provide the services or requested customer support. You warrant that you have the legal right and title to all data you upload.

7. PROHIBITED CONDUCT

You agree not to:

• Use the services for any illegal or harmful purpose.
• Upload viruses, malicious code, or bypass usage limits.
• Export or re-export the software to any person or entity targeted by trade embargoes or economic sanctions.
• Use bots to scrape content from our website.
• Resell the software without our written consent.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, PDF Pro, its contractors, and vendors shall not be liable for any direct, indirect, incidental, or consequential damages (including loss of data, profits, or computer failure). In no event shall our aggregate liability exceed the fees paid by you during the 12-month period preceding the claim.

9. REFUND POLICY

Refunds are governed by our Refund Policy. Generally, refunds are available within 30 days of purchase under any condition. For more information, please review our Refund Policy.

10. GOVERNING LAW AND JURISDICTION

10.1 Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada, without regard to conflict of law principles.

10.2 Jurisdiction

The courts of Vancouver, British Columbia, shall have exclusive jurisdiction over any disputes.

10.3 Waiver of Class Action

Dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action.

10.4 Attorney's Fees

The prevailing party in any litigation shall be entitled to recover reasonable attorneys' fees and costs.

11. AMENDMENTS

We may amend these terms at any time. Changes are effective 30 days after notification via email or in-app notice. Continued use after this period constitutes acceptance of the revised terms.